Printing Problems At Robert J. Parks (Oscoda)

For the past week, the printer at the Oscoda Branch has not been working properly. Why we didn't act quickly in repairing the problem was due to delays with an On-Site Technician contacting us to schedule a site visit.

Today, after two days, we finally had a Technician check the printer on-site (courtesy of Ricoh). It was a worn-out "black drum." However, because they were a 3rd-party contracted by the manufacturer, they couldn't order the part for us, we had to.

Fortunately, a call to Ricoh's tech support had the new part ordered (covered under warranty) and on its way. The printer should be back up and running no later than Wednesday evening.

This was the first time I've had to contact them about a problem with one of our printers. We've had the same make/model at headquarters for over six months with no problems at all; only a quick-to-clear paper jam. Should this not be the last, I've taken notes so that the process should be much quicker next time.